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Responsible Gaming

Lincoln Casino is committed to promoting safer and more responsible gambling. Gambling should be an enjoyable form of entertainment, not a way to make money or solve financial problems. This page provides practical information to help you stay in control, recognise possible signs of harm and find appropriate support when you need it.

Lincoln Casino operates under a licence issued by the Government of Curaçao, providing regulatory oversight for player accounts, game fairness and secure transactions across all accepted currencies including AUD and cryptocurrency.

Gamble for entertainment

Before you play, decide how gambling fits within your entertainment budget. Only gamble with money you can afford to lose after essential costs, such as housing, food, bills and other commitments, have been covered. Gambling outcomes are uncertain, and no strategy can guarantee a win. Treat any money spent as the cost of entertainment rather than an investment or source of income.

It can help to set a personal spending limit before you begin and to keep track of the time you spend playing. Avoid increasing your budget because of a loss, and do not chase losses by continuing to gamble in the hope of winning back money. A win does not mean that future results are more likely to go your way, and a loss does not mean that a win is due.

  • Set a gambling budget that is separate from money needed for everyday living.
  • Set a time limit before you start and take regular breaks.
  • Avoid gambling when you are upset, tired, stressed or under the influence of alcohol or other substances.
  • Never borrow money or use credit to fund gambling.
  • Do not gamble to recover losses or deal with financial difficulties.
  • Keep gambling private from children and do not allow minors to access gambling services.
  • Consider discussing your gambling budget with someone you trust.

Use the tools available

Depending on the service and your account settings, safer gambling tools may include deposit, spend, loss or time limits, activity information, temporary breaks and account closure or self-exclusion options. These tools are designed to help you make decisions before gambling becomes difficult to manage. Consider selecting limits that reflect your circumstances and reviewing them regularly.

A limit should be set before you start playing, not after your budget has already been used. If you ask for a limit, break, closure or self-exclusion, access may be restricted in accordance with the relevant process. Any restrictions should be treated seriously, and you should not attempt to bypass them by opening another account or using another person's account.

Recognising when gambling may be harmful

Gambling can become harmful when it affects your finances, relationships, health, work, study or daily responsibilities. Some people may find it difficult to notice a problem at first. Warning signs can include spending more time or money gambling than planned, feeling unable to stop, repeatedly trying to win back losses, hiding gambling activity or feeling distressed when you are not gambling.

  • You regularly exceed the budget or time limit you set.
  • You think about gambling throughout the day or plan your activities around it.
  • You increase the amount or frequency of gambling to achieve the same excitement.
  • You borrow money, sell belongings or miss payments because of gambling.
  • You feel anxious, irritable, guilty or low after gambling.
  • You hide losses or give misleading information to family, friends or others.
  • You try to stop or cut back but are unable to do so.
  • Gambling causes conflict, affects work or study, or interferes with sleep and other activities.

One warning sign does not automatically mean that a person has a gambling problem, but it may be a reason to pause and review your habits. If gambling is causing concern, stop playing and consider asking for support. Speaking with a trusted person early can make it easier to understand what is happening and decide what to do next.

Take a break when needed

A temporary break can provide time to reflect on your gambling and your financial position. During a break, remove gambling applications or shortcuts where appropriate, avoid gambling-related advertising and consider asking your bank or financial institution about available transaction controls. You may also wish to keep a record of your spending and talk with someone who can provide objective support.

If a temporary break does not feel sufficient, consider using a longer-term account restriction or self-exclusion option. These options are intended for people who want to stop gambling for a defined period or indefinitely. Read the applicable information carefully so you understand how the process works and what access restrictions apply.

Getting help and support

Free and confidential gambling support is available in Australia through specialist services and community organisations. These services can provide information, counselling, financial guidance and support for people affected by their own gambling or by someone else's gambling. You do not need to wait for a crisis before asking for help.

When seeking assistance, choose a service that is available in your state or territory and is appropriate to your circumstances. You can search online for official Australian gambling support services or contact a local health professional for guidance. If you are concerned about immediate safety, severe emotional distress or thoughts of self-harm, contact emergency services or an urgent mental health service without delay.

Support for family and friends

Gambling harm can affect partners, relatives, friends and other people who share financial or personal responsibilities. If someone else's gambling is affecting you, set clear boundaries around money and communication, avoid covering up losses where possible and seek independent support. You are entitled to ask for help even if the person who gambles does not want assistance.

  1. Choose a calm time to explain how the gambling is affecting you.
  2. Use specific examples and focus on the impact rather than blame.
  3. Protect essential household money and review shared financial arrangements.
  4. Encourage the person to use account restrictions and seek professional support.
  5. Look after your own wellbeing and obtain advice about your situation.

Our commitment to safer gambling

Lincoln Casino supports an approach to gambling that prioritises customer wellbeing, informed choice and personal control. We aim to provide clear information about responsible gambling and the account features that may help customers manage their play. Available features, eligibility requirements and account processes may vary, so customers should review the relevant information before selecting an option.

We may take steps where required to protect customers, maintain account security or comply with applicable Australian laws and regulatory obligations. This may include requesting information, applying account restrictions or declining activity where appropriate. Responsible gambling tools are not a substitute for professional help, and using a tool does not guarantee that gambling will remain risk-free.

Customer responsibilities

  • Provide accurate information when requested and keep account details secure.
  • Use only your own account and do not permit another person to access it.
  • Follow applicable age and identity requirements.
  • Read the terms that apply to limits, breaks, closures and self-exclusion.
  • Contact the relevant support team through the available website channels if you need help with a safer gambling option.
  • Tell us if you believe your account has been accessed by someone else or if you need immediate assistance with account access.

If you are unsure whether gambling is suitable for you, do not play until you have considered your circumstances and obtained appropriate advice. People under the applicable legal gambling age must not use gambling services. Parents and carers should take reasonable steps to prevent children from accessing gambling websites, devices or accounts, including using device controls and keeping account credentials private.

Responsible gambling is an ongoing choice. Check your habits regularly, keep your limits realistic and take action early if gambling stops feeling enjoyable or manageable. The safest decision for some people is not to gamble at all.