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Privacy Policy

This Privacy Policy explains how Lincoln Casino may collect, use, store and protect information about players who visit the website, create an account or use its services. It is intended for players in Australia and should be read together with the website’s Terms and Conditions and other applicable policies. By using the website, you acknowledge that information may be handled as described below. If you do not agree with this approach, you should stop using the website and contact us with any questions about your information.

Lincoln Casino operates under a licence issued by the Government of Curaçao, providing regulatory oversight for player accounts, game fairness and secure transactions across all accepted currencies including AUD and cryptocurrency.

Information we may collect

Lincoln Casino may collect information that is needed to provide gambling services, maintain a secure website and meet applicable legal and operational requirements. The information collected will depend on how you use the website, the services you request and the choices you make about communications.

Account and identification information

When you register or update an account, we may handle details such as your name, date of birth, contact details, username, account preferences and information needed to confirm that your account belongs to you. We may also request identity and age verification documents or other information needed to assess eligibility and help prevent unauthorised account use.

Verification and security information

We may handle copies or details from verification documents, information about your location or access environment, and records of checks carried out to protect the website. This can include information used for identity, age, fraud, financial crime, account security and responsible gambling checks. These checks help us identify unusual activity, protect players and meet obligations that apply to online gambling services.

Payment and transaction records

We may collect information about deposits, withdrawals, wagers, wins, losses, refunds and other account transactions. Payment information may be processed through payment providers or other service partners. We handle payment and transaction records to process requests, maintain accurate account records, investigate disputes, prevent misuse and comply with financial and legal requirements.

Technical, device and usage data

When you visit or use the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times and information about how you interact with the website. We may also receive information from cookies and similar technologies. This data helps us operate, secure, maintain and improve the website.

How and why we use information

We use information for legitimate business, service, security and compliance purposes. We aim to collect and use only information that is reasonably relevant to the purpose for which it is handled.

To create, maintain and administer your player account.
To provide gambling, payment and other services requested through the website.
To confirm your identity, age, eligibility and account details.
To carry out anti-fraud, anti-money-laundering, security and responsible gambling checks.
To process deposits, withdrawals, refunds and other account transactions.
To respond to questions, provide customer support and investigate complaints or disputes.
To monitor website performance, diagnose technical problems and improve the player experience.
To send service messages about your account, transactions, security or changes to the website.
To send promotional communications where permitted and where you have provided the required permission or preference.
To comply with applicable legal, regulatory, court, tax, accounting and gambling-related obligations.
To protect the rights, property, safety and security of players, the website and relevant service providers.
To detect, investigate and prevent fraud, collusion, cheating, abuse, unlawful activity and breaches of the website’s terms.

Depending on the circumstances, information may be used because it is needed to provide a service you have requested, to meet a legal obligation, to protect the security of the website or because it supports a legitimate operational purpose. Where consent is required, you may be given a choice before information is used for that purpose.

Service providers and other recipients

Information may be shared with trusted service providers that help operate the website or deliver services. These providers may support identity verification, payments, fraud prevention, information technology, hosting, customer support, communications, analytics or security. They should receive only information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where reasonably necessary to comply with a legal or official request, protect a person from harm, investigate suspected wrongdoing, enforce website rules, resolve a dispute or protect the security and integrity of the services. Where appropriate, information may be processed or stored in another country through a service provider. We take reasonable steps to support appropriate handling of information when this occurs.

Cookies, security and data retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions secure, support essential functions, understand website usage and improve services. Some cookies are necessary for the website to work properly, while others help with performance, analytics or relevant communications.

You can manage or restrict cookies through your browser settings. If you block or delete certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Browser settings differ, so refer to your browser’s help information for instructions.

Protecting information

We use reasonable administrative, technical and organisational measures to help protect information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or provider procedures. However, no website, online transmission or storage system can be guaranteed to be completely secure. You should keep your login details confidential and tell us promptly if you believe your account has been accessed without permission.

How long information is kept

We keep information for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling, business records and service improvement. Some records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Closing an account does not necessarily result in the immediate deletion of every record. Information may need to remain available for legal, fraud prevention, audit, dispute resolution or security purposes. Access to retained information will continue to be managed appropriately.

Your privacy rights and contacting us

Subject to applicable requirements and reasonable verification, you may have rights in relation to the personal information we hold about you. These rights can vary depending on the circumstances, the type of information and the reason it is being retained.

Access: you may ask for information about the personal data we hold about you and, where available, a copy of that data.
Correction: you may ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: you may ask us to delete your data where it is no longer needed or where deletion is otherwise available under applicable requirements. Some information may need to be retained.
Marketing consent: you may withdraw consent to marketing communications or change your marketing preferences at any time. You can also use an unsubscribe option included in a promotional message where available.
Restriction or objection: in some circumstances, you may ask us to limit or stop certain uses of your information.
Complaint: you may contact us if you believe your information has not been handled appropriately.

To exercise your data rights, request access, ask for correction or deletion, or withdraw consent to marketing, contact support@lincolncasino.best. Please include enough information for us to understand your request and identify the relevant account. We may ask for reasonable verification before providing information or making account changes, so that we do not disclose or alter data for the wrong person.

We will consider and respond to privacy requests within a reasonable timeframe, subject to the nature of the request and any applicable requirements. In some cases, we may be unable to provide all requested information or may need to retain certain records. If this happens, we will explain the reason where we are permitted to do so.

Updates to this policy

This Privacy Policy may be updated from time to time to reflect changes in the website, services, technology or applicable requirements. The updated version will be published on this page with a revised effective date where appropriate. You should review the policy periodically. Continued use of the website after an update may indicate acceptance of the revised policy, to the extent permitted by law.